Shipping & Returns

Shipping & Transport:

We’re proud to offer worldwide delivery services that currently operate in over two hundred international locations and islands global huge. not anything means extra to us than bringing our customers incredible cost and carrier. we are able to continue to grow to fulfill the desires of all our customers, turning in a provider past all expectation anywhere in the world.

How do you deliver packages?

Packages from our warehouse in China might be shipped through ePacket or EMS depending on the weight and length of the product. packages shipped from our US warehouse are shipped through USPS.

Do you ship international?

Yes. We provide free transport to over 2 hundred international locations around the world. however, there are a few place we are not able to ship to. if you occur to be positioned in one of these international locations we can touch you.

What about customs?

We are not chargeable for any custom prices as soon as the items have shipped. through buying our merchandise, you consent that one or extra packages can be shipped to you and can get custom fees while they arrive for your country.

How long does transport take?

Shipping time varies via location. these are our estimates:

  • Region *anticipated transport Time
  • America 10-30 business days
  • Canada, Europe 10-30 business days
  • Australia, New Zealand 10-30 business days
  • central & South america 15-30 business days
    *This doesn’t consist of our 2-five day processing time.

Do you offer monitoring statistics?

Yes, you may receive an e mail once your order ships that contains your tracking facts.

My tracking says “no facts available at the moment”.
For a few shipping companies, it takes 2-five business days for the tracking statistics to replace at the device. in case your order changed into located extra than 5 commercial enterprise days ago and there is still no facts on your tracking variety, please touch us.

Will my objects be sent in one bundle?

For logistical reasons, gadgets in the equal buy will once in a while be sent in separate programs, even if you’ve particular blended transport.

if you have some other questions, please contact us and we are able to do our excellent that will help you out.

REFUNDS & RETURNS policy:

Order cancellation:
All orders may be cancelled until they’re shipped. if your order has been paid and you need to make a alternate or cancel an order, you have to contact us within 12 hours. once the packaging and delivery system has started out, it can no longer be cancelled.

Refunds
Your pride is our #1 priority. therefore, in case you’d like a reimbursement you could request one irrespective of the motive.

  • in case you did not acquire the product inside the assured time(45 days now not which include 2-5 day processing) you can request money back or a reshipment.
  • if you received the incorrect item you may request a reimbursement or a reshipment.
  • if you do not want the product you’ve acquire you may request a reimbursement however you need to go back the object at your rate and the object should be unused.

Your order did not arrive due to factors inside your control (i.e. providing the wrong transport cope with)
Your order did not arrive because of extremely good occasions outside the control of tokyoghoulmask.com (i.e. not cleared via customs, delayed by a natural catastrophe).
other fantastic instances outside the manage of tokyoghoulmask.com
*you may submit refund requests inside 15 days after the assured period for shipping (forty five days) has expired. you could do it by sending a message on touch Us web page

if you are accepted for a refund, then your refund might be processed, and a credit score will automatically be carried out on your credit score card or original technique of payment, inside 14 days.

Exchanges
If for any reason you would love to change your product, possibly for a extraordinary length in apparel. You need to contact us first and we are able to guide you through the stairs.

Please do not send your purchase returned to us until we authorise you to do so.

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